Job Summary
We are looking for a proactive and detail-oriented Client Account & Project Coordinator to manage client relationships, coordinate orders and projects, and ensure smooth communication between clients, estimating, production, and supplier teams. The ideal candidate will be responsible for maintaining high customer satisfaction, ensuring orders are delivered accurately and on time, and identifying opportunities for upselling and cross-selling.
Key Responsibilities
Client Relationship Management
- Build and maintain strong relationships with clients through proactive and timely communication.
- Respond to client questions and concerns promptly and work towards resolving issues within 24 hours.
- Monitor client satisfaction and ensure a positive customer experience.
- Maintain accurate communication and client interaction records.
Order Cycle Management
- Coordinate orders from initial request through production and final delivery.
- Monitor order timelines and ensure orders are processed and fulfilled on time.
- Coordinate effectively with internal departments and suppliers to avoid delays, errors, and miscommunication.
- Track order status and proactively communicate updates to clients.
Project Coordination
- Coordinate projects and provide accurate timelines and cost estimates to clients.
- Monitor projects throughout the production process to ensure timely delivery and quality standards are maintained.
- Identify potential delays or issues and take proactive action to resolve them.
Upselling & Cross-Selling
- Understand client needs and identify opportunities for additional products and services.
- Recommend relevant products or solutions that add value to the client's requirements.
- Follow up on upselling and cross-selling opportunities and contribute to increased sales.
Collaboration with Estimating & Production Teams
- Work closely with estimating and production teams to ensure accurate pricing and smooth project execution.
- Provide accurate cost estimates and verify pricing against final project costs.
- Ensure clear communication and coordination between clients, sales, estimating, production, and suppliers.
Key Performance Indicators (KPIs)
- Client satisfaction and customer feedback
- Proactive client communication
- Resolution of client concerns within 24 hours
- On-time order fulfilment
- Order accuracy and reduction of processing errors
- Accurate project timelines and cost estimates
- On-time project delivery and quality
- Upselling and cross-selling opportunities identified and converted
- Effective collaboration with estimating, production, and suppliers
- Accuracy of client quotations and project costs
Required Skills & Qualifications
- 2+ years of experience in client servicing, account management, order management, or project coordination, preferably in the printing or manufacturing industry.
- Strong communication and client relationship management skills.
- Excellent coordination and organisational abilities.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- Ability to work effectively with estimating, production, sales, and supplier teams.
- Good understanding of costing, quotations, and order processing.
- Proactive problem-solving approach with a strong focus on customer satisfaction.
- Ability to identify and pursue upselling and cross-selling opportunities.
- Proficiency in Microsoft Office and order/project management systems.
Job Type: Full-time
Pay: ₹40,000.00 - ₹45,000.00 per month
Benefits:
- Paid time off
- Work from home
Experience:
- Client Account or Project Coordinator: 3 years (Required)
Language:
Shift availability:
Work Location: Remote
