Job Responsibilities
- Provide Level 2 support for desktops, laptops, printers, and IT peripherals.
- Troubleshoot hardware, software, Windows/Mac OS, and network-related issues.
- Handle escalated tickets from the L1 support team.
- Install, configure, and maintain operating systems and applications.
- Manage Active Directory users, permissions, and password resets.
- Provide remote and on-site technical support to end users.
- Resolve Outlook, Microsoft 365, and email-related issues.
- Troubleshoot LAN/Wi-Fi connectivity issues.
- Maintain IT asset inventory and documentation.
- Coordinate with vendors and update ticketing systems with issue resolutions.
Required Skills
- Desktop & Laptop Support
- Windows & macOS Administration
- Active Directory
- Microsoft 365 & Outlook
- LAN/Wi-Fi Troubleshooting
- Hardware & Printer Support
- IT Ticketing Tools
- Strong communication and problem-solving skills
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Service technician: 3 years (Preferred)
Language:
- Bengali (Preferred)
- English (Preferred)
- Hindi (Preferred)
Location:
- Kolkata, West Bengal (Preferred)
Shift availability:
Willingness to travel:
Work Location: In person
