JOB DESCRIPTION
Customer Support – Support Operations
Location: Gurgaon Sector 66
Reporting Line: TL
Industry - Fintech / Payments [Mandatory]
Experience Required: 1- 5 Years
Employment Type: Full-time (Work from Office)
About the Role
The Customer Support serves as the primary point of contact for our users. You will resolve transactions related inquiries, manage data in excel, and ensure compliance with financial regulations.
Key Responsibilities
· Handled backend support operations for products like AEPS , DMT , Recharges , BBPS, Utility , MATM, PG txns , loans.
· Resolved merchant, customer, and transaction-related issues within defined TAT over emails.
· Managed data in Excel and prepared daily MIS reports for team and management
· review.
· Coordinated with sales, operations, technical teams and service providers & banks for quick issue resolution.
· Monitored disputed/pending transactions, escalations, and pending cases to ensure smooth processing.
· Support query handling over Emails & Chats
Experience & Qualifications
- Academic Education: Must be a Graduate/Undergraduate
- Certifications: None
- Experience: 1 – 5 years of experience in Fintech Company.
Skills and Competencies
· Basic understanding of payment gateways, ACH, or card processing.
* NOTE - CANDIDATES FROM FINTECH / PAYMENT BACKGROUND ONLY WILL BE CONSIDERED.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
