Job Title: Customer Support Specialist & Backend Operations Associate
Location: Gurugram, Haryana
Employment Type: Full-Time
Salary: ₹4.0 LPA - ₹4.5 LPA (Based on experience & track)
Working Days: 5 Days (Fixed Saturday & Sunday Off)
About the Role:
We are seeking high-caliber professionals for International Voice and Financial Backend processes. The ideal candidates will deliver exceptional service quality, ensure operational compliance, and maintain client satisfaction.
Key Responsibilities:
Track A: International Voice Process
- Manage inbound/outbound international customer queries via phone.
- Provide effective resolution within defined SLA parameters.
- Maintain high CSAT scores and adhere to international quality benchmarks.
- Escalate complex technical/service issues to tier-2 support teams as required.
Track B: Backend Process (Banking/Finance)
- Process back-office customer documentation, transactions, and requests.
- Conduct data verification and quality audits for financial/banking workflows.
- Resolve written customer inquiries with high written clarity and speed.
- Ensure strict adherence to audit, privacy, and compliance guidelines.
Candidate Qualifications:
- Voice Track: Any Graduate with 1+ years of mandatory experience in an International Voice process.
- Backend Track: B.Com / BBA Graduates ONLY with 1+ years experience in Banking, Finance, or CS Backend.
- Location: Must be flexible to work out of Gurugram office.
- Transport/Shift: Flexible with rotational shift windows (Both-side cab facility provided).
Perks & Benefits:
- Doorstep 2-way cab service
- Subsidized/Complimentary meals
- Health & wellness coverage
- Fast-track internal growth opportunities
Pay: Up to ₹450,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
