Job Description – IT Manager
Department: Information Technology
Location: T Nagar HO & Multiple Locations / Field Operations
Experience: 8-12 years in IT Infrastructure / Retail IT Operations
Qualification : Bachelor’s degree in computer science, Information Technology, or related field.
Job Summary
We are looking for an experienced IT Manager to manage IT infrastructure and day-to-day technology operations across multiple retail outlets.
The role will be responsible for ensuring high availability of networks, systems, POS applications, CCTV, servers, security systems, and end-user devices.
The candidate should have strong hands-on experience
Key Responsibilities
1. Retail IT Operations
2. Network & Connectivity
3. Server, Cloud & Backup
4. Cybersecurity
7. Team & Vendor Management
8. IT Projects & Deployment
9. Documentation & Reporting
Required Technical Skills
- Windows 10/11 and Windows Server
- Active Directory, DNS, DHCP
- LAN/WAN, TCP/IP, VLAN, subnetting
- Managed switches and Wi-Fi
- Firewall and VPN
- Internet/ISP/ILL/MPLS connectivity
- Microsoft 365 / Google Workspace
- Antivirus / EDR
- Backup and restoration
- POS and retail applications
- IT asset management
- ITIL / SLA-based support
Leadership Skills
- Strong team management and coordination skills.
- Good vendor management and negotiation skills.
- Ability to manage multiple retail locations simultaneously.
- Strong troubleshooting and analytical skills.
- Ability to prioritize critical business-impacting incidents.
- Good communication and stakeholder management skills.
- Willingness to travel to retail locations when required.
- User satisfaction
Preferred Candidate Profile
The ideal candidate should have strong retail IT experience, preferably managing IT operations across multiple stores/branches, with the ability to independently handle infrastructure, support teams, vendors, projects, and critical IT escalations.
Pay: ₹69,999.00 - ₹150,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
