We are hiring MIS Coordinator for Chennai, Anna nagar location;
Key Responsibilities
- Assign daily work orders to field technicians based on availability and location.
- Monitor technician activities and ensure timely job completion within SLA.
- Track and update the status of open, pending, and completed service requests.
- Coordinate with customers and act as the primary SPOC for service updates and escalations.
- Maintain accurate records of work orders, technician assignments, and job closures.
- Prepare daily, weekly, and monthly MIS reports.
- Update CRM/ERP/Ticketing systems with accurate operational data.
- Monitor technician productivity and escalate critical issues to the Operations Manager.
- Coordinate with internal teams to ensure smooth service delivery.
- Ensure compliance with company policies and maintain proper documentation.
Required Skills & Qualifications
- Bachelor's degree in any discipline.
- Good Communication in English, Tamil and Hindi
- Strong proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, and reporting).
- Good communication, coordination, and analytical skills.
- Knowledge of CRM/ERP/Ticketing systems is an added advantage.
- Fresher, 1–3 years of experience in MIS, Operations Coordination, or Telecom Field Operations.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
