Responsibilities
- Interacting with clients via. email, web-based systems and telephone to resolve their problems and gather feedback.
- Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions.
- Identifying any bugs / issues in the software and assisting in their resolution.
- Building strategies to improve efficiency, profitability and quality of service.
- Reviewing existing product / feature documentation; publish documentation in internal knowledge bases.
- Testing & analysis of all products & services.
Requirements
Age:
Experience:
- 0-2 years in customer service or similar capacity, preferably on an IT platform.
Educational Qualifications:
- Graduate from any stream. Any engineering, or BSc (IT or computers) preferred.
Detailed Requirements:
- Must be customer-focused, and willing to do whatever it takes to resolve customer issue.
- Strong customer interaction skills and ability to work in a variety of customer situations.
- Outstanding written and verbal communication skills.
- Ability to solve complex problems quickly, inventively and resourcefully.
- Good working knowledge of computers and the Internet; strong ability to develop new skills.
- Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
- Strong attention to detail.
- Avid internet user, with strong inclination towards technology.
- Highly motivated and energetic team player, with excellent interpersonal skills.
Benefits & Perks
- We are passionate about what we do and not just because we offer the most competitive salaries in the industry.
- No dress code. T shirts, shorts, jeans, flip flops are just fine.
- Flexible work hours. We have flexible work hours and flexible holidays, which means that teams pick their own work hours.
- We devote 10% of our work time to learn new things.
- Free around the day snacks & beverages.
- Carrom & other gaming sessions for unwinding after a hard day's work.
- Our workspaces are comfortable and fun.
- We go out for picnics, treks, adventure sports, leisure trips & play : cricket, football, chess, pool, kite flying and much more.
- Purchase of books.
Love what we do? Then come help us do it.
