Job Title: Customer Care Executive
Job Summary
We are seeking a dynamic and customer-focused Customer Care Executive (Voice & Non Process) to handle inbound and outbound calls, resolve customer queries, and ensure high levels of customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls professionally
- Address customer queries, complaints, and requests effectively
- Provide accurate information about products/services
- Maintain call quality and meet performance metrics
- Record customer interactions in the system
- Escalate complex issues to the concerned department
- Follow company communication guidelines and policies
Required Skills
- Excellent verbal communication skills
- Strong listening and problem-solving abilities
- Basic computer knowledge
- Ability to handle pressure and meet targets
- Customer-oriented mindset
Qualifications
Experience
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Madurai, Tamil Nadu (Madurai): Reliably commute or planning to relocate before starting work (Required)
Experience:
- Travel Desk: 3 years (Required)
Work Location: In person
