Position: Team Lead – EdTech (Admissions / Sales)
Department: Sales & Admissions
Industry: EdTech / Education / Training
Experience: 3–5 Years
Employment Type: Full-Time
Job Summary
We are seeking a dynamic and results-driven Team Lead with 3+ years of experience in the EdTech or Education industry. The ideal candidate should have experience in leading a team of Academic Counselors or Admission Executives, driving student enrollments, achieving sales targets, coaching team members, and ensuring excellent customer engagement. The Team Lead will be responsible for monitoring team performance, improving conversion rates, and supporting the overall business growth of the organization.
Key Roles & Responsibilities
Team Leadership
- Lead, mentor, and motivate a team of Academic Counselors, Admission Executives, or Sales Executives.
- Allocate daily leads and monitor follow-up activities.
- Conduct daily team meetings, performance reviews, and coaching sessions.
- Support team members in handling complex student and parent queries.
- Foster a positive, target-oriented, and collaborative work environment.
Sales & Admissions
- Drive student enrollments by achieving individual and team admission targets.
- Monitor the complete sales cycle from lead generation to enrollment.
- Ensure timely follow-up of all assigned leads.
- Improve lead-to-enrollment conversion rates through effective guidance and support.
- Handle high-value or escalated admission cases.
Performance Management
- Monitor daily, weekly, and monthly team performance.
- Track key performance metrics such as calls, follow-ups, conversions, and enrollments.
- Identify performance gaps and implement improvement plans.
- Conduct regular feedback and one-on-one review sessions.
Student & Parent Engagement
- Counsel prospective students and parents regarding courses, career opportunities, and program benefits.
- Ensure a high level of customer satisfaction throughout the admission process.
- Resolve escalations professionally and efficiently.
- Build long-term relationships with students and parents.
Lead Management
- Ensure proper allocation and tracking of leads through the CRM system.
- Maintain accurate records of inquiries, follow-ups, and admissions.
- Coordinate with the marketing team regarding lead quality and campaign performance.
- Ensure timely updates of all student interactions.
Training & Development
- Train new counselors on products, sales processes, and counseling techniques.
- Conduct regular product knowledge and communication skill sessions.
- Share best practices to improve team productivity and conversion rates.
- Encourage continuous learning and professional development.
Reporting & Coordination
- Prepare daily, weekly, and monthly sales reports.
- Present performance updates to management.
- Coordinate with Marketing, Academics, Finance, Operations, and Placement teams for smooth admission processing.
- Ensure compliance with company policies and admission procedures.
Required Skills
- Strong leadership and people management skills.
- Excellent communication, presentation, and interpersonal skills.
- Proven experience in admissions counseling and sales.
- Ability to coach, mentor, and motivate teams.
- Strong negotiation and objection-handling skills.
- Knowledge of CRM systems and lead management.
- Target-driven with strong analytical and problem-solving abilities.
- Good knowledge of Microsoft Excel, Word, and PowerPoint.
- Ability to work under pressure and achieve deadlines.
Educational Qualification
- Bachelor's Degree in Business Administration, Marketing, Management, or any related field.
- MBA is preferred but not mandatory.
Preferred Experience
- Minimum 3 years of experience in the EdTech, Education, Training, or Skill Development sector.
- Experience in leading admissions, counseling, or sales teams.
- Proven record of consistently achieving admission and revenue targets.
- Experience with CRM-based lead management systems.
Key Performance Indicators (KPIs)
- Team Admission Targets Achievement.
- Individual Sales Performance.
- Lead-to-Enrollment Conversion Rate.
- Daily Calls, Follow-ups, and Counseling Sessions.
- Revenue Generated.
- Team Productivity and Attendance.
- Customer Satisfaction.
- Lead Response Time.
- Team Retention and Development.
- Monthly and Quarterly Business Targets.
Personal Attributes
- Strong leadership and decision-making skills.
- Positive attitude with a customer-centric approach.
- Self-motivated and target-oriented.
- Excellent organizational and time management skills.
- Ability to inspire and develop team members.
- Adaptable, proactive, and solution-focused.
- High level of integrity and professionalism.
Why Join Us?
- Opportunity to lead a high-performing admissions team in a fast-growing EdTech organization.
- Career advancement into Assistant Manager and Manager roles.
- Performance-based incentives and recognition programs.
- Continuous learning and leadership development opportunities.
- Collaborative and growth-oriented work culture.
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- How many total years of relevant experience?
- Are you available full-time onsite position in Nanakramguda , Hyderabad Location?
- What is your current salary? Mention in LPA
- What is your expected salary? Mention in LPA
Work Location: In person
