Job Description
The ideal candidate should be highly soft spoken and ready to work in patient support. The Patient
Relationship Officer is required to make outbound calls and answer inbound calls of the patients and
register and answer their inquiries, resolve complaints, and provide information.
Roles and Responsibilities
- The Patient Relationship Officer will be responsible for making outbound calls to
customers/Patients.
- Need to check their well-being and the medicine requisition for the month.
- Proper follow ups with the patient related to their health and doctor checkups.
- Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken in the CRM.
- Associate must reply to those queries in a set format.
- Responsible for updating the conversation in CRM.
- Responsible to take the feedback from the patients and share with the concerned
person/deptt.
- Taking follow-ups from management for the complaints and feedback closure.
- Transfer the call to other departments if required etc.
- Handle all the complaints of patients and pacify them.
Competencies and Skills Required
The Patient Relationship Officer plays a critical role in providing an interface between patients and the
client company. The major skills and competencies that we are looking for in a candidate are:
1. Good communications skills
2. Empathy and Problem-solving skills.
3. Ability to listen proactively.
4. Good interpersonal skills
5. Ability to handle work well and maintain quality.
6. Graduate in any discipline
7. Experienced in customer support roles preferred
Qualifications/Other Requirements
Language Skills- Telegu,Malyalam,Kannada
Designation: Customer support/Patient Support
Salary – 25k to 27k CTC
Pay: Up to â‚ą27,000.00 per month
Application Question(s):
- Do you speak kannada/malayalam/Telugu?
Work Location: In person
