We are hiring 15 Telecallers for EMI collection process. The ideal candidate will handle outbound and inbound calls to follow up with clients on pending EMI payments and ensure timely recovery, in strict compliance with RBI guidelines and the company's Code of Conduct.
**Key Responsibilities:**
- Make outbound calls to customers regarding overdue EMI payments
- Handle inbound calls and resolve customer queries related to payments
- Follow up with clients to ensure timely collection of dues
- Maintain accurate records of calls, payments, and follow-ups
- Adhere to RBI's Code of Conduct for recovery agents (calling hours, respectful communication, no harassment)
- Escalate unresolved cases to the reporting manager as per process **Requirements:**
- **DRA (Debt Recovery Agent) Certificate – Mandatory** - Prior experience in banking collections/telecalling preferred - Good communication skills (Hindi/English) - Basic computer knowledge - Ability to handle pressure and meet daily/monthly targets **Salary:**
Pay: ₹14,000.00 - ₹20,000.00 per month
Work Location: In person
