Job Description – Salon Manager Position
Salon Manager
Job Location-Dombivali
Employment Type
Full-time
Job Summary
We are looking for an experienced and customer-focused Salon Manager to oversee the day-to-day operations of the salon. The ideal candidate will be responsible for managing staff, ensuring excellent customer service, driving sales and revenue, maintaining salon standards, and creating a positive and professional environment.
Key Responsibilities
- Manage daily salon operations, including opening/closing, appointments, staff schedules, and service coordination.
- Lead, motivate, and manage salon staff to achieve individual and team targets.
- Ensure high standards of customer service and client satisfaction.
- Handle customer queries, feedback, complaints, and service recovery professionally.
- Drive sales through services, memberships, packages, retail products, and promotions.
- Monitor daily sales, revenue, expenses, and salon performance.
- Maintain inventory of professional products, retail products, and other salon supplies.
- Ensure proper hygiene, cleanliness, safety, and grooming standards are maintained.
- Coordinate staff attendance, leave, training, and performance evaluations.
- Ensure all services are delivered according to salon standards and procedures.
- Build strong relationships with regular and VIP clients.
- Support marketing activities, promotions, events, and customer retention initiatives.
- Monitor staff productivity and ensure efficient utilization of appointments and resources.
- Prepare and share daily/weekly/monthly operational and sales reports with management.
- Ensure compliance with company policies and operational procedures.
Required Skills & Qualifications
- 2–5 years of experience in salon, spa, beauty, hospitality, or retail management.
- Strong leadership and team-management skills.
- Excellent communication and customer-handling abilities.
- Good sales and target-oriented mindset.
- Strong organizational and problem-solving skills.
- Basic knowledge of salon services, products, and operations.
- Ability to handle multiple tasks in a fast-paced environment.
- Basic computer knowledge and familiarity with POS/booking software.
- Professional appearance and positive attitude.
Key Performance Indicators (KPIs)
- Monthly revenue and sales targets
- Customer satisfaction and retention
- Staff productivity and target achievement
- Average bill value
- Retail/product sales
- Appointment utilization
- Repeat customer percentage
- Inventory control and wastage
- Staff attendance and performance
Pay: From ₹25,000.00 per month
Work Location: In person
