Key Responsibilities:
- Relationship Building: Develop and nurture strong, trusting relationships with key clients, serving as their primary point of contact.
- Client Needs: Understand customer goals, preferences, and pain points to offer tailored solutions and proactive support.
- Issue Resolution: Quickly and efficiently resolve complaints, inquiries, and escalations to ensure high satisfaction.
- Sales Growth: Identify and pursue opportunities for upselling and cross-selling to expand revenue streams.
- Strategy & Planning: Develop and implement client engagement plans and strategies, collaborating with sales, marketing, and operations.
- Data Analysis: Analyze customer data to spot trends, track performance, and inform business decisions.
- Reporting: Conduct business reviews, present reports, and share insights with clients and management.
- Product Knowledge: Stay updated on company products/services, industry trends, and competitor activities.
Job Types: Full-time, Fresher
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
