The Sales Staff is responsible for providing excellent customer service, achieving sales targets, maintaining product displays, handling billing, and ensuring the store remains clean, organized, and fully stocked. The role requires a friendly attitude, product knowledge, and the ability to create a positive shopping experience for every customer.
Key Responsibilities1. Customer Service
- Welcome every customer with a smile and offer assistance.
- Understand customer requirements and recommend suitable products.
- Provide accurate information about cakes, pastries, desserts, prices, flavors, and offers.
- Handle customer complaints politely and escalate issues when necessary.
- Build lasting relationships with customers through excellent service.
2. Sales
- Achieve daily and monthly sales targets.
- Promote premium products, add-ons, and seasonal offers.
- Encourage upselling and cross-selling.
- Inform customers about loyalty programs and ongoing promotions.
- Maximize customer satisfaction and repeat business.
3. Billing & Cash Handling
- Operate the billing/POS system accurately.
- Receive cash, card, UPI, and other digital payments.
- Issue bills and receipts.
- Maintain cash accuracy and submit daily cash reports.
- Report any billing discrepancies immediately.
4. Product Display & Merchandising
- Arrange products neatly and attractively.
- Refill display counters on time.
- Ensure product labels and prices are accurate.
- Follow FIFO (First In, First Out) while displaying products.
- Keep display shelves clean and appealing.
5. Inventory Support
- Monitor stock availability.
- Inform the Store Incharge about low-stock items.
- Assist in stock counting and inventory audits.
- Record damaged or expired products.
- Minimize product wastage through proper handling.
6. Hygiene & Store Maintenance
- Maintain cleanliness of the sales area, display counters, and customer seating (if applicable).
- Follow food safety and hygiene standards.
- Wear a clean uniform and maintain personal grooming.
- Ensure packaging materials are clean and available.
- Assist in opening and closing store cleaning activities.
7. Order Management
- Receive and confirm cake orders accurately.
- Record customer details and delivery/pickup timings.
- Coordinate with the production team for customized orders.
- Verify orders before handing them to customers or delivery personnel.
8. Teamwork
- Cooperate with colleagues to ensure smooth store operations.
- Support new employees during training.
- Follow instructions from the Store Incharge or Branch Manager.
- Maintain a positive and professional attitude.
Daily Duties
- Open the store on time.
- Check product availability and display.
- Verify cleanliness before opening.
- Attend customers promptly.
- Complete billing accurately.
- Refill products throughout the day.
- Maintain sales records.
- Count cash and close the billing system at the end of the shift.
- Clean and organize the store before closing.
Key Performance Indicators (KPIs)
- Daily sales achievement
- Average bill value
- Upselling and cross-selling performance
- Customer satisfaction
- Billing accuracy
- Cash handling accuracy
- Attendance and punctuality
- Store cleanliness and presentation
- Product wastage control
- Customer feedback and repeat visits
Qualifications
- Higher Secondary (Plus Two) or above
- Diploma or degree is an added advantage
Experience
- Freshers are welcome.
- 1–3 years of retail, bakery, café, or hospitality experience is preferred.
Skills Required
- Excellent communication skills
- Customer service orientation
- Sales and persuasion skills
- Basic computer and POS knowledge
- Cash handling ability
- Teamwork
- Time management
- Problem-solving skills
- Positive attitude and professional appearance
Working Hours
- As per company shift schedule.
- Willingness to work weekends, holidays, and festival seasons.
Code of Conduct
- Be punctual and maintain regular attendance.
- Wear the prescribed uniform and ID card.
- Maintain personal hygiene and grooming.
- Be polite and respectful to customers and colleagues.
- Do not consume food, use mobile phones excessively, or engage in personal conversations during working hours.
- Protect company assets and maintain confidentiality.
Success in This Role
A successful Sales Staff member:
- Delivers exceptional customer service.
- Meets or exceeds sales targets.
- Maintains accurate billing and cash handling.
- Keeps the store clean and well-presented.
- Builds customer loyalty through a friendly and professional approach.
- Contributes positively to the overall success of the store.
Pay: ₹14,000.00 - ₹15,000.00 per month
Work Location: In person
