The Sales Coordinator is responsible for supporting the sales team by coordinating customer enquiries, preparing quotations, tracking orders, maintaining sales records, and ensuring smooth communication between customers and internal departments. The role plays a key part in customer satisfaction and timely order execution.
Key ResponsibilitiesCustomer Enquiry Management
- Receive and record customer enquiries.
- Coordinate with customers regarding product requirements.
- Follow up on enquiries and quotations.
- Maintain an enquiry tracking register.
Quotation & Order Processing
- Prepare and submit quotations to customers.
- Coordinate with the Design, Estimation, and Production departments for quotation preparation.
- Follow up on quotation approvals and purchase orders.
- Maintain quotation and order records.
Customer Coordination
- Act as the primary point of contact for customers.
- Provide order status updates and delivery information.
- Handle customer queries and complaints professionally.
- Ensure customer satisfaction through timely communication.
Sales Administration
- Maintain customer database and sales records.
- Prepare daily, weekly, and monthly sales reports.
- Track pending quotations and orders.
- Maintain customer purchase order records.
Production & Dispatch Coordination
- Coordinate with Production and Planning departments regarding order execution.
- Follow up on delivery schedules.
- Ensure timely dispatch of customer orders.
- Update customers on delivery timelines.
Maintain the following records:
- Customer Enquiry Register
- Quotation Register
- Customer Purchase Order Register
- Order Tracking Sheet
- Customer Database
- Sales MIS Reports
- Customer Complaint Register
- Customer Feedback Records
Required Skills
- Excellent communication and interpersonal skills.
- Good knowledge of MS Excel, Word, and Email communication.
- Strong follow-up and coordination skills.
- Ability to handle multiple customer enquiries.
- Good organizational and documentation skills.
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
