Established in 2022, we, 11ZEROS , are an Ahmedabad-based E-commerce company. We are mainly focused in providing exclusive mobile accessories to the customers all around the world and have successfully served 1 Lac+ customers till now. Website URL : https://11zeros.com/
If you’re a Customer Support Executive, who loves what you do, then please do join us, we’d love to hear from you.
What you will be doing? (Your key responsibilities):
- Addressing customer queries, concerns, and complaints through various channels such as phone, email, live chat, or social media.
- Coordinating and communicating with other departments such as sales, logistics, or technical support to ensure issue resolution.
- Checking duplicate orders and making calls to customers for order confirmation.
- NDR-Doing NDR calls to confirm RTO and re-attempt with customers, submitting the data to logistics.
- Follow-ups for delivery and maintaining RTO refunds.
You are a pro at:
- Knowledge of all our products
- Handling Customers
You ace the following powers:
- Accountability
- Flexibility
- Problem-Solving
- Being Result Oriented
- Being great at Relationship Building
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Customer service: 1 year (Preferred)
Language:
Work Location: In person
