A clinical receptionist (or medical receptionist) is the first point of contact for patients in healthcare settings, performing a mix of administrative and customer service duties to keep clinics or hospitals running smoothly. Key responsibilities include:
- Greeting and checking in patients and visitors—in person and by phone—and providing a positive, professional first impression.
- Scheduling and confirming appointments, managing calendars for providers, and resolving scheduling conflicts.
- Answering calls and emails, screening and directing queries to the appropriate staff or departments, and providing routine information on procedures and services.
- Maintaining patient records, updating information, processing paperwork, and ensuring confidentiality and accuracy in data entry.
- Assisting with billing and payments, verifying insurance, and preparing invoices as required.
- Supporting doctors and nurses with clerical tasks like transcribing notes, preparing medical files, and managing office inventory.
- Keeping the reception area organized and welcoming to promote a comfortable experience for patients and visitors.
- Adhering to strict confidentiality regarding patient and healthcare provider information.
Essential skills and qualifications:
- Excellent customer service and communication skills (verbal and written)
- Strong organization, multitasking, and attention to detail
- Computer proficiency, especially with medical office software and scheduling systems
- Professional demeanor, problem-solving, and ability to work in a fast-paced environment
- High school diploma or equivalent (previous administrative or healthcare experience is preferred but not always required).
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Education:
Experience:
- Medical receptionist: 2 years (Required)
Language:
- English (Required)
- Kannada (Required)
Work Location: In person
