Both call and process quality monitoring to track the performance of call centre executives and to give feedback on the same to improve their performance to the best .
▪ Provide actionable data to various internal support groups as needed.
▪ Provide feedback to call center team leaders and manager about the performance of the executives.
▪ Prepare and analyzes internal and external quality reports for management staff review.
▪ Perform mock calls with new hires post-training to determine readiness for moving into support.
▪ Provide structured and timely recommendations; verbal and/or written feedback to Quality Manager or call centre leaders
Kindly share Cvs- [email protected] & WhatsApp - 7230015044
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Udaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- total work: 3 years (Preferred)
Work Location: In person
