Key ResponsibilitiesSales & Business Development
- Welcome walk-in customers and convert inquiries into enrollments.
- Explain courses, workshops, memberships, and services confidently.
- Recommend suitable programs based on customer needs.
- Upsell and cross-sell workshops, memberships, events, café offerings, and add-on services.
- Achieve daily, weekly, and monthly sales targets.
- Follow up with prospective customers and convert leads.
Customer Service
- Respond promptly to customer inquiries via phone, WhatsApp, email, and in person.
- Ensure every customer has a warm and memorable experience.
- Resolve customer concerns professionally and efficiently.
- Guide new customers through registrations and onboarding.
- Follow up after classes or workshops to ensure customer satisfaction.
Customer Relationship Management
- Build strong, long-term relationships with customers.
- Maintain accurate customer records and databases.
- Follow up on renewals, upcoming workshops, memberships, and special events.
- Personalize customer interactions and encourage repeat visits.
Operations & Coordination
- Coordinate with instructors, operations, accounts, and management to ensure smooth daily functioning.
- Manage registrations, schedules, attendance, and bookings.
- Ensure the reception and customer areas remain organized and welcoming.
- Support smooth execution of workshops, events, and community activities.
Brand Representation
- Be the friendly face of The Hobby Place.
- Represent the brand professionally in every interaction.
- Assist with promotions, events, and community engagement activities.
- Contribute ideas to improve customer experience and increase sales.
Reporting
- Maintain daily sales and inquiry records.
- Track customer leads and conversions.
- Prepare regular reports for management.
- Ensure accurate documentation of customer interactions.
Requirements
- Bachelor's degree preferred.
- 1-3 years of experience in customer service, front office, retail sales, hospitality, education, or relationship management.
- Excellent communication skills in English (Kannada is an added advantage).
- Strong interpersonal and relationship-building skills.
- Positive, energetic, and customer-focused attitude.
- Comfortable using computers, WhatsApp, email, and Microsoft Office/Google Workspace.
- Ability to multitask in a fast-paced environment.
- Passion for creativity, education, and community-building is a bonus.
Work Schedule
- Full-time position.
- Working days: Monday to Sunday.
- One weekly off on any weekday- flexible for the employee
- Studio hours: 10:00 AM – 6:30 PM
- Reporting before opening hours is mandatory to prepare the studio for the day.
- Flexibility to work additional hours during events and busy periods when required.
Attendance Expectations
- Punctuality is essential.
- Prior intimation is mandatory for any late arrival or leave.
- Uninformed absence or repeated late reporting may result in loss of pay and disciplinary action.
Pay: ₹18,000.00 - ₹25,000.00 per month
Application Question(s):
- Are you willing to work on weekends? and take weekly off on any weekday of your choice?
Work Location: In person
