Job Summary
The General Manager – Hypermart is responsible for the overall business performance and operational management of the hypermarket. The role focuses on driving sales growth, maximizing profitability, ensuring operational excellence, delivering outstanding customer service, leading cross-functional teams, and implementing business strategies to achieve organizational goals.
Key Responsibilities1. Business & Operations Management
- Lead and oversee all hypermarket operations.
- Develop and implement business strategies to achieve company objectives.
- Ensure efficient functioning of all departments.
- Monitor operational performance and improve productivity.
- Ensure compliance with company policies and Standard Operating Procedures (SOPs).
2. Sales & Profitability
- Achieve monthly, quarterly, and annual sales targets.
- Manage Profit & Loss (P&L) and maximize profitability.
- Analyze sales trends and implement growth strategies.
- Monitor expenses and control operational costs.
- Plan promotional campaigns and seasonal sales activities.
3. Customer Experience
- Ensure high standards of customer service.
- Monitor customer satisfaction and resolve escalated complaints.
- Improve customer loyalty through excellent service and operational efficiency.
4. Team Leadership & People Management
- Lead and manage departmental heads and store management teams.
- Recruit, train, coach, and develop employees.
- Conduct performance reviews and succession planning.
- Build a positive, performance-driven work culture.
- Ensure effective manpower planning and employee engagement.
5. Inventory & Supply Chain Management
- Maintain optimum inventory levels.
- Reduce stock loss, shrinkage, and wastage.
- Coordinate with procurement, warehouse, and logistics teams.
- Ensure timely stock replenishment and availability.
6. Financial Management
- Prepare and manage annual operating budgets.
- Monitor financial performance and key business metrics.
- Improve return on investment (ROI) through cost optimization.
- Approve major operational expenditures.
7. Compliance & Risk Management
- Ensure compliance with statutory regulations and company policies.
- Maintain health, safety, and hygiene standards.
- Coordinate internal and external audits.
- Implement risk management and loss prevention measures.
8. Reporting & Strategic Planning
- Prepare business performance reports for senior management.
- Review KPIs and implement corrective actions.
- Identify market opportunities and expansion strategies.
- Collaborate with HR, Finance, Marketing, Procurement, and Supply Chain teams.
Qualifications
- Bachelor's Degree in Business Administration, Retail Management, Commerce, or a related field.
- MBA or Postgraduate qualification is preferred.
- 5–15+ years of experience in retail, supermarket, or hypermarket operations.
- Minimum 5–8 years of experience in a General Manager or senior leadership role.
Required Skills
- Strategic leadership
- Retail business management
- Profit & Loss (P&L) management
- Financial planning and budgeting
- Sales and business development
- Inventory and supply chain management
- Customer relationship management
- Team leadership and people development
- Negotiation and vendor management
- Data analysis and decision-making
- MS Excel, ERP, POS systems, and MIS reporting
- Excellent communication and presentation skills
Key Performance Indicators (KPIs)
- Revenue and sales growth
- Gross profit and net profit
- EBITDA and operating margin
- Customer satisfaction (CSAT)
- Inventory turnover
- Shrinkage percentage
- Employee productivity and retention
- Audit and compliance score
- Budget adherence
- Overall store operational efficiency
Working Conditions
- Full-time position with flexibility to work weekends, holidays, and extended hours as required.
- Frequent interaction with customers, vendors, and senior management.
- Responsible for managing large teams and multiple departments within the hypermarket.
This job description is suitable for a General Manager overseeing a large-format hypermarket or retail chain, with full responsibility for business performance, operations, and organizational leadership.
Job Type: Full-time
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
