Customer Care Executive – Role Overview
Experience: 1–3 years
Industry Preference: D2C Brands/Companies
Key Responsibilities
- Handle customer queries across WhatsApp, calls, email, and social media
- Manage order-related support (placement issues, tracking, cancellations, returns)
- Resolve customer complaints with a solution-oriented approach
- Coordinate with logistics, production, and warehouse teams for issue resolution
- Maintain strong customer relationships and ensure high satisfaction
- Support bulk order handling and manual order processing when required
- Track and analyze customer feedback and common issues
- Assist in retention strategies (follow-ups, re-engagement, feedback loops)
- Maintain accurate records in CRM / tools like Bitespeed, GoKwik, Shopflo, etc.
Requirements
- Prior experience in FMCG / Food / D2C customer support
- Familiarity with Shopify, WhatsApp commerce/ CRM systems
- Strong communication skills (English + Tamil preferred)
- Ability to handle high-volume queries calmly and efficiently
- Basic understanding of ecommerce operations & order lifecycle
- Familiarity with WhatsApp commerce tools / CRM systems
- Good problem-solving and multitasking skills
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹18,000.00 per month
Work Location: In person
