The Customer Relations Executive acts as a bridge between customers and the dealership/service center. The role involves handling customer inquiries, managing feedback, coordinating follow-ups, resolving complaints, and ensuring a positive customer experience throughout the ownership journey.
ey ResponsibilitiesCustomer Interaction
- Welcome and assist customers visiting the showroom or service center.
- Handle customer inquiries via phone, email, WhatsApp, and in person.
- Provide information about vehicles, services, offers, and warranty policies.
Follow-Up Activities
- Conduct post-sales and post-service follow-up calls.
- Monitor customer satisfaction and gather feedback.
- Remind customers about scheduled services, insurance renewals, and vehicle maintenance.
Complaint Handling
- Receive and record customer complaints.
- Coordinate with sales and service departments for timely resolution.
- Ensure customer concerns are addressed professionally and efficiently.
Customer Relationship Management (CRM)
- Maintain accurate customer records in the CRM system.
- Update customer profiles, service history, and communication logs.
- Generate customer feedback and satisfaction reports.
Customer Retention
- Promote loyalty programs and special offers.
- Encourage repeat business and referrals.
- Support customer engagement initiatives and events.
Reporting
- Prepare daily, weekly, and monthly customer interaction reports.
- Track customer satisfaction scores and complaint resolution status.
- Report recurring issues to management for improvement.
Educational Qualifications
- Bachelor's degree in any discipline (preferred)
Experience
- 0-1 years exeperience.
- freshers can also apply to this job.
Pay: ₹9,000.00 - ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Work Location: In person
