Role Overview
The Customer Support Associate is responsible for handling inbound and outbound calls, ensuring clear communication, accurate information sharing, and maintaining positive customer relationships. This role is ideal for fresh graduates who want to build a career in customer engagement, communication, and support. The position requires strong English communication skills, active listening, and a customer-friendly approach to enhance satisfaction and support organizational goals.
- Handle outbound and inbound calls professionally and courteously.
- Communicate effectively with clients/customers in English, ensuring clarity and politeness.
- Provide accurate information, resolve queries, and maintain a positive customer experience.
- Build rapport with customers while adhering to company standards.
- Maintain call records and update customer databases accurately.
- Ensure timely documentation of customer interactions for reporting and follow-up.
- Support team goals by contributing to overall productivity and efficiency.
- Strong communication and interpersonal skills.
- Positive, polite, and customer-friendly attitude.
- Willingness to learn and adapt quickly.
- Ability to work independently and as part of a team.
- Education: Any degree (graduates preferred).
- Experience: Freshers only (no prior experience required).
- Gender: Open to all genders.
- Skills: Professional English communication (spoken & written), active listening, clear articulation.
- Proficiency in English and Hindi (both written and spoken).
- Ability to communicate effectively in multiple languages will be considered an added advantage.
Employment Type: Full-time
Location: Tirunelveli
Shift Timing: General Shift (9:00 AM – 6:00 PM)
