To ensure smooth day-to-day restaurant operations by supervising team members, delivering exceptional guest experiences, maintaining operational standards, and supporting revenue generation in line with Evolve Back Resorts brand standards.
-
Ensure team members report on time and maintain grooming standards.
-
Supervise restaurant sections comprising 5–6 team members.
-
Schedule meal breaks to ensure uninterrupted operations.
-
Monitor and support daily operational activities.
-
Coach and guide team members for independent functioning.
-
Train team members on new processes, SOPs, and service standards.
-
Conduct on-the-job training and performance follow-ups.
-
Ensure shift logbooks are updated and properly handed over.
-
Attend daily briefings, training sessions, and development reviews.
-
Inspect restaurant front and back areas for cleanliness and hygiene.
-
Ensure opening, service, and closing procedures are completed as per standards.
-
Minimize breakages and equipment damage through proper handling.
-
Adhere to Health, Safety, and Fire regulations.
-
Ensure all tasks are completed within defined timelines.
-
Follow Responsible Tourism initiatives and operational practices.
-
Deliver courteous and professional guest service at all times.
-
Ensure guest satisfaction in line with Evolve Back Resorts standards.
-
Execute guest special occasions and customized experiences effectively.
-
Handle guest complaints and queries promptly and professionally.
-
Recognize repeat/VIP guests and personalize service wherever possible.
-
Support team members in achieving food revenue targets through upselling.
-
Coordinate with Housekeeping and Engineering departments for maintenance and cleanliness requirements.
-
Coordinate with Front Office regarding buggy movement and guest requests.
-
Inform reporting managers in advance regarding leave or absence.
-
Maintain smooth inter-departmental communication.
-
Maintain and update department records including daily covers, logbooks, and IOC reports.
-
Report out-of-order, repair, and replacement requirements.
-
Monitor operational stock and inventory shortages.
-
Assist in preparing departmental audit reports.
-
Ensure documentation accuracy and timely submission.
-
Greet guests warmly and professionally.
-
Communicate clearly with guests, colleagues, and management.
-
Assist guests and colleagues proactively whenever required.
-
Understand guest needs and respond appropriately within company guidelines.
-
Maintain professional relationships with all team members.
-
Demonstrate honesty, reliability, and accountability.
-
Support team members during operational emergencies.
-
Maintain positive attitude, grooming, and hygiene standards.
-
Exhibit flexibility in shift operations and work assignments.
-
Understanding of resort layout and outlet operations.
-
Knowledge of operational SOPs and restaurant service standards.
-
Menu knowledge and suggestive selling techniques.
-
Knowledge of POS systems and hotel software.
-
Awareness of Responsible Tourism practices.
-
Excellent customer service skills.
-
Good communication and interpersonal skills.
-
Upselling and suggestive selling ability.
-
Attention to detail.
-
Complaint handling and grievance resolution.
-
Leadership and team coordination skills.
-
Hotel Management Graduate / Graduate / 12th Pass with Craft Course Certification.
