Job Description: Digital Leads Representative
Role Overview: The Digital Leads Representative focuses on converting online inquiries into dealership walk-ins and sales using the TVS Accelerator platform.
Key Responsibilities
- CRM Management: Act as the expert user for TVS Accelerator; manage lead assignments, status updates, and data entry.
- Lead Conversion: Contact digital prospects immediately to qualify intent and provide product information.
- Appointment Setting: Schedule test rides and showroom visits; coordinate with the sales team for seamless handovers.
- Tracking: Monitor the lead lifecycle from initial inquiry to final retail using Accelerator dashboards.
Required Skills
- Platform Expertise: Mandatory proficiency in TVS Accelerator (DMS/CRM).
- Communication: Strong persuasive skills over phone and digital channels (WhatsApp/Email).
- Product Knowledge: Familiarity with the TVS two-wheeler lineup.
- Efficiency: Ability to meet strict Turnaround Time (TAT) targets for lead responses.
Key Performance Indicators (KPIs)
- Lead Response Time: Under 15–30 minutes.
- Conversion Rate: Percentage of digital leads converted to physical walk-ins.
- Data Accuracy: 100% updated records in the CRM system.
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
