Role Overview
- Department: Sales, Marketing, and Customer Relationship Management (CRM)
- Reporting To: Head of CRM / Sales Director
- Location: Site Office
Key Responsibilities
Guest Hospitality & Front Office Management
- Greet prospective buyers, channel partners, and VIP visitors with high standards of professionalism and hospitality.
- Oversee site reception operations, visitor logging, and the overall presentation of the project sales gallery or experience center.
- Coordinate guided property tours, sample apartment viewings, and site visits alongside the sales team.
Client Coordination & Sales Support
- Schedule and confirm appointments between clients, sales executives, and CRM teams.
- Assist prospective and existing clients with initial documentation, application paperwork, and feedback collection (comment cards/surveys).
- Bridge communication gaps between walk-in visitors and internal technical or sales departments.
Relationship Management & Escalations
- Act as the primary point of contact for client queries, special requests, and initial feedback regarding the property.
- De-escalate complaints politely and coordinate with management or the CRM execution team for quick resolution.
- Foster long-term rapport with high-net-worth clients, channel partners, and existing residents.
Qualifications & Requirements
- Education: Bachelor’s degree in Hospitality Management, Business Administration, Communications, or a related field.
- Experience: 2 to 5 years of proven experience in guest relations, front office management, or customer service—ideally within luxury real estate or premium hospitality.
- Skills:
- Exceptional verbal and written communication skills.
- Pleasant and welcoming personality with strong interpersonal abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Sound problem-solving and conflict-resolution skills under pressure.
Pay: ₹400,000.00 - ₹600,000.00 per year
Work Location: In person
