Madurai, Tamil Nadu
Job Summary
As a Java & Web Applications Support Specialist, you will ensure the operational stability of Java-based web applications for pharmaceutical clients. Your focus will be on incident management, application troubleshooting, and maintaining high availability.
Key Responsibilities
- Provide L2/L3 support for Java and web applications, ensuring high availability and performance.
- Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
- Monitor application health using Dynatrace and BigPanda, proactively identifying issues.
- Troubleshoot application errors, performance issues, and integration problems.
- Collaborate with development teams to escalate complex issues and coordinate bug fixes.
- Document known issues, troubleshooting procedures, and runbooks in Confluence.
- Track support activities in JIRA, ensuring SLA compliance and timely resolution.
- Perform routine maintenance and basic automation using shell scripts.
- Coordinate with infrastructure teams for AWS/Azure-related issues.
- Participate in on-call rotations and incident response activities.
Skill Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in application support or IT operations.
- Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
- Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
- Experience with JIRA for ticket management and Confluence for documentation.
- Basic shell scripting skills for automation.
- Foundational knowledge of AWS and Azure cloud platforms.
- Basic understanding of Java, web application architecture, and APIs is a plus.
- Excellent problem-solving, analytical, and communication skills.
- Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.
Other Requirements
1.Relevant certifications in Java, Microservices, or React are a plus
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