Job Summary: The Front Desk Executive is responsible for providing exceptional customer service and administrative support at the front desk. This role includes managing front office operations, greeting guests, and ensuring a positive experience for all visitors.
NOTE: This position involves night shifts as well.
Key Responsibilities:
- Day-to-day Front Desk duties, check-ins/outs, billing
- Answer phone calls, emails, respond to inquiries
- Greet and assist visitors in a friendly and professional manner
- Room visits, room checks, coordinating with HK teams for room condition
- Handle guest requests, grievances, resolve by coordinating with respective teams.
- Handle administrative tasks, documentation
- Manage scheduling, appointments, and maintain the front office calendar.
- Maintain a clean and organized reception area.
- Collaborate with other departments to ensure smooth office operations.
- Maintain confidentiality and uphold company policies and procedures.
Qualifications:
- A Bachelor’s degree in hotel management or a related field
- Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc.
- Previous experience in a Hotel Front Office preferred.
- Strong English communication (verbal & written) and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Professional appearance and demeanor.
About the Company
RELOhomes by Relomi Corporate Services LLP is a premium hospitality brand serving Japanese and multinational corporate clients across India.
Our Chhatrapati Sambhajinagar property, located near the Airport, is a professionally managed hospitality establishment known for its high service standards, personalized guest care, and long-stay corporate accommodation solutions. Catering primarily to expatriates, senior corporate executives, and international business travelers, we have built a strong reputation for delivering a comfortable and seamless living experience.
Backed by a team of over 150 professionals across India, Relomi is recognized for its strong relationships with Japanese corporations, attention to detail, and commitment to quality. We believe that exceptional guest experiences are driven by exceptional employees, and we strive to provide a professional, supportive, and growth-oriented work environment for our team members.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹28,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
License/Certification:
- Diploma in Hospitality (Required)
Work Location: In person
