Telecaller- Admission Team
Company: Dotin Digital Academy
Location: Kochi, Kerala
Job Type: Full-time
Salary: ₹15,000 – ₹25,000 per month
About Us
Dotin Digital Academy is one of Kerala’s growing digital marketing training institutes, dedicated to helping students build successful careers in the digital industry. We are looking for enthusiastic and career-oriented individuals to join our Admissions Team and support students in choosing the right learning path.
Job Overview
The Admissions Counselor will be responsible for guiding prospective students through the admission process, responding to inquiries, explaining course offerings, and supporting enrollments. The ideal candidate should possess strong communication skills, a customer-focused approach, and the ability to build positive relationships with potential students.
Key Responsibilities
- Make outbound calls to prospective students from assigned leads.
- Handle inbound inquiries received through phone, website, social media, and other channels.
- Explain course details, fee structures, batch schedules, career opportunities, and ongoing offers.
- Guide students in selecting suitable courses based on their interests and career goals.
- Conduct regular follow-ups with interested candidates and nurture leads effectively.
- Maintain accurate records of leads, interactions, and follow-up activities in the CRM system.
- Coordinate with the admissions and academic teams to ensure a smooth enrollment process.
- Achieve daily, weekly, and monthly lead conversion and calling targets.
- Build and maintain positive relationships with prospective students and parents.
Requirements
- Excellent communication skills in Malayalam and English.
- Strong interpersonal, persuasion, and negotiation skills.
- Basic computer proficiency and familiarity with CRM tools.
- Ability to work in a target-oriented environment.
- Freshers with excellent communication skills are encouraged to apply.
- Prior experience in telecalling, admissions, customer service, or sales will be an added advantage.
What We Offer
- Fixed salary + performance-based incentives.
- Professional training and onboarding support.
- Career growth opportunities into Senior Counselor and Team Lead roles.
- Supportive and collaborative work environment.
- Employee recognition and reward programs.
Apply Now
Interested candidates can share their resumes at [email protected] or contact 9778775804 for more details.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
