Position: Hostess
Department: Front of House (F&B Operations)
Location: The Beer Cafe
Job Summary:
The Hostess is the first point of contact for guests and plays a key role in creating a warm, welcoming, and memorable dining experience. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to manage guest interactions professionally while maintaining the brand's service standards.
Key Responsibilities:
- Welcome guests with a warm smile and escort them to their tables.
- Manage guest seating efficiently to ensure smooth restaurant operations.
- Maintain waiting lists and communicate accurate wait times.
- Handle guest inquiries, reservations, and special requests professionally.
- Coordinate with the service team to optimize table availability and guest flow.
- Ensure the entrance and reception area remain clean, organized, and inviting.
- Build positive guest relationships and ensure a memorable first impression.
- Address guest concerns politely and escalate issues when necessary.
- Maintain high standards of hospitality and customer service at all times.
- Support the restaurant team during peak operational hours.
Preferred Profile – Must Have:
- Well-presented, confident, and outgoing personality.
- Good spoken English with excellent communication skills.
- Natural smile, eye contact, and a welcoming attitude.
- Confident body language and strong interpersonal skills.
- Strong guest engagement and customer service orientation.
- Professional grooming and polished appearance.
- Ability to create a memorable first impression.
- Capable of handling guest inquiries and requests professionally.
- Physically fit and able to stand for extended periods.
- Comfortable managing long operational hours and rotational shifts.
- Good posture, positive attitude, and professional demeanor.
- Prior experience as a Hostess, Guest Relations Executive, or Front Office Associate is preferred; freshers with excellent communication and presentation skills are also encouraged to apply.
Qualifications:
- Minimum: Higher Secondary (12th Pass) or Graduate.
- Prior experience in hospitality, restaurants, cafés, hotels, or customer-facing roles is an advantage.
Skills:
- Excellent communication and interpersonal skills.
- Customer-focused approach.
- Strong organizational and multitasking abilities.
- Ability to remain calm and courteous during busy service periods.
- Team player with a positive and proactive attitude.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
