Store Manager – Jewellery Retail Operations
Company Name - Divinelane (House Of Edtech)
Location: Pune, Maharashtra
Work Mode: Work from Office – Pune-Abhiruchi Mall
Employment Type: Full-time
Experience: 3–5 years, preferably in jewellery retail
Working Days: 6 days a week
Working Hours: 11:00 AM – 8:30 PM
Education: Graduate preferred
About the Role
Divine Lane is looking for an experienced and customer-focused Store Manager to manage the day-to-day operations of our jewellery store in Pune.
The ideal candidate should have strong experience in jewellery retail, customer handling, sales, inventory management, team supervision, and store operations. The candidate will be responsible for driving store sales, maintaining operational excellence, and delivering an exceptional experience to customers purchasing premium spiritual and jewellery products.
Key Responsibilities
Store Operations & Sales
- Manage complete day-to-day store operations, including opening, closing, and overall functioning.
- Lead and supervise store sales staff and allocate daily responsibilities.
- Drive store sales and achieve monthly sales targets.
- Monitor billing, cash handling, payments, and daily sales reports.
Customer Experience
- Handle customers professionally and ensure an excellent in-store experience.
- Assist customers with product selection, pricing, customization, and gemstone-related queries.
- Handle customer complaints and resolve issues promptly and professionally.
- Conduct customer follow-ups and contribute to repeat business and long-term customer relationships.
Inventory & Merchandising
- Maintain accurate inventory of jewellery, gemstones, Rudraksha and other store products.
- Ensure proper stock receiving, tagging, display, movement, and reconciliation.
- Coordinate with the central team for stock requirements and replenishment.
- Maintain proper visual merchandising, store presentation, and hygiene.
Compliance & Documentation
- Maintain store records, reports, and documentation.
- Ensure compliance with company policies, security procedures, and operational standards.
Required Skills & Qualifications
- 3–5 years of relevant retail experience, preferably in jewellery retail.
- Strong knowledge of jewellery retail operations and customer handling.
- Proven experience in managing store sales and achieving targets.
- Good understanding of jewellery, gemstones, and basic product specifications.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Good knowledge of inventory and stock management.
- Strong attention to detail and numerical accuracy.
- Ability to handle customers and resolve complaints professionally.
- Basic proficiency in MS Excel/Google Sheets and billing/POS systems.
Preferred Qualifications
- Experience in premium/luxury jewellery retail.
- Knowledge of gemstones, astrology, or spiritual jewellery is an added advantage.
- Experience handling high-value customers and premium products.
- Candidates with experience managing a jewellery showroom/store will be preferred.
Why Join Divine Lane?
- Opportunity to lead and shape a premium jewellery retail store.
- Exposure to end-to-end store operations, sales, and customer experience management.
- Performance-driven career advancement.
- Collaborative and supportive work environment.
- Opportunity to take ownership and contribute to a growing, mission-driven organization.
About Divine Lane
Divine Lane (Divinelane Private Limited) is the spiritual wellness vertical of House of EdTech, specializing in authentic gemstones, Rudraksha beads, and Vedic astrological consultations.
Our mission is to make Vedic wisdom accessible through authentic spiritual products and personalized astrological guidance while building customer trust through transparency, authenticity, and expert guidance.
Join Divine Lane and be part of our journey where ancient wisdom meets modern trust.
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
Work Location: In person
