You will be part of the Gurugram or Bengaluru office Service Ops CoC, supporting client engagements for specific categories under the guidance of senior content experts while building knowledge in the service operations domain.
You will support Client Service Teams by helping address content-focused questions. You will also work with CoC members and CSTs to learn and apply low-code/no-code platforms, contribute to MVPs and working prototypes, and share relevant ideas, knowledge, and emerging practices on GenAI.
You will support client proposals and other client development efforts by helping gather, structure, and apply relevant knowledge and capabilities. You may be required to travel to client locations within or outside of India.
At Service Ops, you will learn from a distinctive blend of industry, functional, and regional expertise while supporting teams that help clients address efficiency and effectiveness challenges across the service operations ecosystem. You may contribute to work across sectors such as banking, insurance, healthcare, telecom, hi-tech, transport and logistics, and energy, and across service operations domains including corporate business functions such as HR and Finance, customer care, workforce management, and field operations.
You will support team members by contributing to problem solving, analysis, and the development of operational recommendations for clients globally.
You will collaborate with teams to help solve client issues using our existing portfolio of offerings and solutions. You will also contribute to the development of proprietary tools, benchmarking databases, and knowledge capabilities. Throughout client engagements, you will work with McKinsey consultants, client representatives, and global Service Ops experts, with responsibilities that may include: supporting efficiency and effectiveness benchmarking and operations diagnostics for corporate business functions such as HR and Finance, as well as call centers, using McKinsey’s proprietary frameworks, toolkits, and databases; supporting the application of digital and technology solutions from McKinsey’s portfolio of assets and solutions; contributing to customized solutions and support the development and maintenance of the team’s proprietary analytical tools, databases, and knowledge development projects; and helping to create reusable knowledge and capabilities that capture insights from McKinsey engagements and evolving business environments.
You will support activities including data collection and analysis, client interviews, problem solving, and deliverable creation. You will help analyze data, convert raw client inputs into structured outputs or dashboards, and generate insights linked to key business questions. You will also support solution implementation, data management, analytics, and visualization for client engagements, while developing the ability to translate insights into practical client impact.
