The Quality Executive checks agent calls, gives useful feedback, and helps improve performance across the team. The role includes reviewing call quality, joining client discussions, and making sure the process runs smoothly and maintains high standards.
Key Responsibilities
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Listen to agent calls and give clear, structured feedback.
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Review portfolio performance using call checks and reports.
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Find areas that need improvement and help drive better performance.
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Join and lead client calls related to quality discussions.
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Work continuously to improve performance and keep quality levels high.
