Position – Assignment Consultants / Service Coordinators Location: Mumbai, Bangalore Desired qualification- Graduate with good communication skills. Must have experience in the areas of customer service & operations. Must be open to locally travel No of positions: 06 Salary range: 4 lac to 5lacs JOB DESCRIPTION Client communication Reply to clients’ queries via email /phone in a timely and orderly fashion. Ensure compliance & regulations of policies with all RMC/ Clients companies Coordinating with various departments & external vendors. Prepare itineraries with vendors. Make appointments with various schools, hospitals, clubs, etc for the clients. Monitor, track and report the entire program until closure. Timely follow-up with the clients/vendors on emails/calls Prepare daily and weekly reports. Maintain internal MIS and Trackers Program coordination Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery Ensure compliance & regulations of policies and processes of all RMC/ Clients companies. Act as a point of escalation and resolution of issues that arise on a case-by-case basis Serve as a single point of accountability for the day-to-day operations - coordinating with the IOS team and ensuring client satisfaction. Achieve operational targets Assist the consultants to deliver the on ground programs. You may sometime need to travel and conduct programs Optimize costs and contribute in driving revenue MIS & Documentation Follow up and ensure updating of Service dashboard on google docs Follow up for case closures and maintaining the weekly /monthly MIS for the same. Preparation of client related reports Maintain the database of appreciation and escalations Document weekly reviews Inter- Department Coordination Interact with Finance and seek updates on the invoices for closed cases Interact with relevant aligned services (P & M, Car rental, Immigration or Temp accommodation) as per requirement
Pay: ₹25,000.00 - ₹50,000.00 per month
Work Location: In person
