Job Summary:
The Service Coordinator is responsible for managing service operations and coordinating between customers and the service team. The role ensures timely response to service requests, proper scheduling of engineers, and smooth execution of service activities.
Key Responsibilities:
- Receive and handle customer service calls and complaints.
- Register and track service requests in the system.
- Assign service calls to Field Service Engineers.
- Prepare and manage daily service schedules.
- Follow up with customers regarding service status and feedback.
- Maintain records of service reports and spare parts.
- Prepare and submit MIS reports to management.
- Coordinate regularly with the service team to ensure smooth operations.
Required Skills:
- Strong communication skills (written and verbal).
- Basic computer knowledge (MS Excel, Email, ERP/CRM systems).
- Good coordination and multitasking abilities.
- Problem-solving skills.
Qualification & Experience:
- Graduate in any discipline.
- 1–3 years of experience in service coordination (preferred).
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
