Job Summary
We are looking for a customer-focused and detail-oriented Customer Support Representative to manage client queries, provide solutions, and ensure a positive customer experience. The role involves handling customer interactions via phone, email, chat, and other communication channels while maintaining service excellence.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, chat, or ticketing systems.
- Identify customer needs, clarify information, and provide accurate and timely solutions.
- Handle and resolve complaints with professionalism and empathy.
- Maintain records of customer interactions, issues, and solutions in CRM systems.
- Coordinate with internal teams (sales, technical, operations) for issue resolution.
- Follow up with customers to ensure their issues are resolved and satisfaction levels are met.
- Provide product or service information to customers and assist in onboarding when needed.
- Escalate unresolved issues to higher-level support teams as required.
- Suggest improvements in processes, FAQs, and support documentation.
- Achieve set customer satisfaction (CSAT), response time, and resolution KPIs.
Required Skills & Qualifications
- Bachelor’s degree in any discipline (preferred).
- Proven experience in customer service or support (voice, non-voice, or blended process).
- Excellent communication skills – verbal and written.
- Strong problem-solving, active listening, and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in CRM tools, MS Office, and online communication platforms.
- Patience, empathy, and a customer-first mindset.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
Location:
- Gurgaon, Haryana (Required)
Work Location: In person
