TCS is hiring for a Voice customer service role in Pune/Mumbai. The role is suited for candidates with customer service experience, preferably in telecom or technical services. The candidate will handle end-to-end service activation/assurance, customer requests, order management, billing-related support, and coordination with internal teams while maintaining service quality and compliance.
Job Locations
Pune Voice
US Voice Mumbai
Eligibility
Greater than 6 months experience in relevant customer service industry
Preferred domain: Telecom / Technical Services
Graduate or undergraduate in a relevant customer service field preferred
Strong English communication with neutral accent
Advanced Windows/computer proficiency and accurate data-entry skills
Flexible for 24x7 environment, primarily aligned to Australian business hours
Key Responsibilities
Handle customer service interactions with strong written and oral communication
Support end-to-end activation or assurance of service
Complete all work tasks within process scope and assigned queues
Update and maintain customer interaction records, transactions, comments, and complaints
Work with internal and external teams to resolve issues quickly
Communicate with business units to obtain required information for customer orders
Ensure compliance adherence and timely milestone completion
Escalate dependencies to relevant teams when needed
Process customer requests including orders, provisioning, post-activations, assurance, and billing
Book appointments for customers
Dispatch equipment to customers
Maintain customer privacy and protect customer data
Meet prescribed customer service standards and performance objectives
Required Skills
Excellent written and oral communication
Strong customer advocacy and listening skills
Strong analytical and technical skills
Clear understanding of process/work instructions
Multi-tasking capability
Resilience and flexibility to change
Ability to generate solutions and apply logical conclusions across problems
**Ex- TCS employees & Recent Applicants not eligible**
Pay: Up to ₹60,000.00 per month
Benefits:
Ability to commute/relocate:
- Pune, Maharashtra (Pune): Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- International voice process: 1 year (Required)
Language:
Shift availability:
- Overnight Shift (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
