About Bitscale
Bitscale is building a signal-first GTM automation platform that helps revenue teams identify and act on the right opportunities. We are a fast-growing team based in Gurgaon, building for customers around the world.
The role
We are looking for a Product Support Specialist to become a trusted first point of contact for our users. You will help customers get value from Bitscale, troubleshoot product issues, spot recurring friction, and turn customer feedback into clear improvements for Product and Engineering.
What you will do
- Respond to customer questions across email and in-app channels with clarity, empathy, and urgency.
- Investigate product issues, reproduce bugs, and document findings clearly for Engineering.
- Guide users through product workflows, integrations, and best practices.
- Maintain support documentation and internal troubleshooting guides.
- Identify recurring themes in customer feedback and share actionable insights.
- Track issues through resolution and keep customers informed.
What we are looking for
- 1–2 years of experience in product support, customer support, customer success, GTM operations, or a similar SaaS-facing role.
- Strong written and verbal communication skills in English.
- Structured problem-solving skills and high attention to detail.
- Comfort with SaaS products, workflow automation, CRM tools, and learning new tools quickly.
- A customer-first mindset and the ability to stay organized in a fast-paced startup.
Important details
- Full-time, in-office role in Gurgaon.
- Working hours: 12:00 PM–9:00 PM IST.
- Compensation: ₹4–6 LPA.
- Candidates must be comfortable completing the take-home assignment below.
Take-home assignment: GTM Ops & Tool Workflow
Build an end-to-end enrichment and outreach pipeline for 15–20 D2C brands using Clay, HubSpot, and any data tools you prefer, such as Apollo, Hunter, or Snov.
1. Build a list of 15–20 D2C brands in Clay.
2. Enrich each company with estimated GMV or revenue, YoY growth if public, store locations or markets, funding status, and primary product category.
3. Find 2–3 decision-makers per company—CEO, Founder, Head of Growth, or CMO—including full name, title, verified email, and LinkedIn URL.
4. Sync the enriched companies and contacts into HubSpot, linking each contact to the correct company.
5. Record a 5–10 minute Loom showing your Clay table, enrichment sources, email verification, HubSpot sync, final output, and how you handled any gaps.
Assignment brief: https://app.notion.com/p/bitscale-ai/Product-Support-Specialist-3a294448dee3805c81eacfe3d63d4ab2
Send the Loom submission to [email protected] with the subject: Product Support Specialist Assignment – [Your Name]. No deck or written report is required.
Pay: ₹400,000.00 - ₹600,000.00 per year
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Can you consistently work from 12:00 PM to 9:00 PM IST for this full-time, in-office Gurgaon role? Please answer Yes or No.
- Is the ₹4–6 LPA compensation range acceptable, and are you willing to complete the take-home assignment and email your Loom to [email protected]? Please answer Yes or No.
Work Location: In person
