Position: Assistant Manager – Operations
Location: Flora Hospitality Group - Centralized Office – Thrissur
Reporting To: Group General Manager
Property Coverage: Flora Vythiri Resort | Flora Misty Falls | MYSA Skysuites
Experience: Minimum 5 Years in Hospitality Operations
Qualification: Degree / Diploma in Hotel Management, Hospitality Management, Business Administration or related field
About the Role:
Flora Hospitality Group is looking for an experienced and dynamic hospitality professional to join our Cluster Operations team. The Assistant Manager – Operations will act as a key coordination link between the Group General Manager, Property Heads and HODs, supporting the smooth and efficient operations of our three properties.
The role requires strong practical knowledge of Resort/Hotel Operations, Front Office, Reservations and F&B Service, along with excellent coordination, reporting and problem-solving abilities.
Key Responsibilities:
- Coordinate day-to-day operations across three hospitality properties
- Work closely with Property Heads and HODs to monitor operational performance
- Monitor occupancy, room inventory, arrivals, departures, BOB and revenue performance
- Coordinate VIP, management and special guest arrangements
- Monitor guest feedback, complaints and service standards
- Coordinate with Front Office, Reservations, F&B, Housekeeping, Engineering and HR
- Follow up on maintenance, room readiness and operational issues
- Monitor manpower requirements and support cross-property staff deployment
- Prepare daily MIS, operational reports and management updates
- Follow up on management decisions, meetings and action points
- Identify operational gaps and ensure timely corrective action
- Support the Group General Manager in maintaining operational excellence and guest satisfaction
Candidate Profile :
- Minimum 5 years of relevant Hospitality / Hotel / Resort Operations experience
- Hospitality experience is mandatory
- Strong practical exposure to Front Office, Reservations & F&B Operations
- Good understanding of occupancy, revenue and room inventory management
- Strong guest-handling and problem-solving skills
- Excellent communication, coordination and follow-up abilities
- Strong MIS, reporting and analytical skills
- Ability to work effectively with multiple departments and properties
- Strong leadership and decision-making skills
- Candidates with multi-property / cluster operations experience will be preferred
- Willingness to travel between properties as required
Why Join Flora Hospitality Group :
Join a growing hospitality group and take up a strategic cluster-level operations role with direct exposure to senior management and multiple properties across Kerala.
Location: Thrissur – Flora Hospitality Corporate Office
Position: Assistant Manager – Operations
Department: Cluster Operations
Qualification: Degree / Diploma in Hotel Management or related field
Experience: Minimum 5 Years – Hospitality Experience Mandatory
Interested candidates may apply with their updated CV.
[email protected]
WhattsApp : 91 6235593000
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
