We are looking for a Customer Support Executive to handle customer queries and provide support for gaming products through chat, email, phone, and other support channels.
Key Responsibilities
- Handle customer queries related to products, orders, payments, and deliveries.
- Assist customers with gaming consoles, games, controllers, and accessories.
- Provide basic troubleshooting and suitable solutions.
- Handle customer concerns professionally and escalate complex issues when required.
- Maintain accurate customer records in CRM or ticketing systems.
- Coordinate with internal teams for order and delivery-related concerns.
- Share recurring customer issues to improve support processes.
Requirements
- Minimum 1 year of experience in customer support, chat support, email support, customer service, or sales support.
- Excellent English communication skills.
- Ability to communicate in Tamil, English, and Hindi.
- Good customer-handling and problem-solving skills.
- Comfortable with CRM, ticketing, chat, and email support tools.
- Gaming or technology industry experience is an added advantage.
- Basic knowledge of gaming consoles, games, controllers, and accessories is preferred.
Job Details
- Employment Type: Permanent
- Location: Chennai, Tamil Nadu
- Working Hours: 9:30 AM – 6:30 PM
- Qualification: Graduation / Any Degree
- Notice Period: Immediate Joiner
Pay: ₹200,000.00 - ₹250,000.00 per year
Language:
- English, Hindi (Preferred)
Work Location: In person
