Key Responsibilities
- Monitor and evaluate customer interactions/calls/chats/emails.
- Ensure adherence to quality standards and company processes.
- Identify gaps and provide feedback for performance improvement.
- Maintain quality reports and documentation.
- Coordinate with operations teams for process enhancement.
- Deliver accurate and timely quality audits.
- Ensure customer experience standards are maintained.
Required Skills • Good communication skills in regional language and English. • Basic understanding of quality processes and customer handling. • Attention to detail and analytical mindset. • Ability to work in a fast-paced environment. • Good interpersonal and reporting skills. Qualification • Graduate in any discipline. • Prior experience in Customer Service or
Pay: ₹9,763.08 - ₹28,153.45 per month
Work Location: In person
