Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that the applications meet the required specifications and functionality. You will engage in discussions to understand user needs, provide insights on best practices, and oversee the implementation process to ensure a seamless experience for all stakeholders. Your role will also require you to troubleshoot any issues that arise during the development phase, ensuring that the project stays on track and meets deadlines.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor project progress and ensure alignment with strategic goals.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Contact Center Technology Implementation.
- Strong understanding of application design and development processes.
- Experience with system integration and deployment strategies.
- Ability to analyze user requirements and translate them into technical specifications.
- Familiarity with project management methodologies.
Additional Information:
- The candidate should have minimum 5 years of experience in Contact Center Technology Implementation.
- This position is based at our Chennai office.
- A 15 years full time education is required.
