Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : Data Center Network Technologies Implementation
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems within multiple system components and delivering timely resolutions. The position demands continuous engagement with complex environments to ensure smooth operation and minimal disruption to business activities, fostering collaboration and proactive problem-solving throughout the workday.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve operational processes and enhance system reliability.
- Mentor junior team members to support their professional growth and development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Good To Have Skills: Data Center Network Technologies Implementation.
- Strong knowledge of network architecture, protocols, and troubleshooting techniques.
- Experience with network performance monitoring and optimization.
- Ability to analyze complex system interactions and identify root causes of issues.
- Familiarity with network security principles and best practices.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Network Infrastructures.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
