Who are we?
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
What is this role all about?
We are looking for a Travel Desk Executive to manage end-to-end travel arrangements for employees, clients, and business stakeholders. The ideal candidate should have experience in travel coordination, ticketing, hotel bookings, itinerary planning, and vendor management while ensuring a seamless travel experience.
Sounds interesting?
Key Responsibilities
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Handle domestic and international travel bookings, including flights, hotels, visas, and transportation.
- Coordinate travel schedules and prepare detailed travel itineraries.
- Liaise with airlines, hotels, travel agencies, and other travel vendors to ensure cost-effective bookings.
- Assist employees with travel-related queries, changes, cancellations, and emergency travel support.
- Ensure compliance with company travel policies and approval processes.
- Maintain travel records, booking reports, and expense documentation.
- Monitor travel costs and identify opportunities for savings.
- Support visa applications, travel insurance, and other travel documentation requirements.
- Provide timely updates on travel advisories, flight schedules, and travel regulations.
This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.
What would make you a good fit for this role?
Here are the basic requirements:
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Bachelor's degree in any discipline.
- 1–4 years of experience in Travel Desk, Corporate Travel Management, Travel Operations, or a similar role.
- Knowledge of domestic and international travel booking processes.
- Familiarity with travel booking portals and reservation systems.
- Proficiency in MS Office (Excel, Word, Outlook).
- Good communication and interpersonal skills.
- Prior travel agency experience required
What are the most critical skills for this role?
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Strong organizational and multitasking abilities.
- Excellent customer service and problem-solving skills.
- Attention to detail and accuracy in travel planning.
- Ability to work under deadlines and manage multiple travel requests.
- Vendor management and negotiation skills.
