Role : Team Lead – Outbound Sales
Location: Bangalore, India
Shift: Rotational (Primarily UK/AU Shift – 10:30 AM IST to 7:30 PM IST)
Working Days: Monday to Friday
About the Role:
We are looking for an energetic and results-driven Team Lead – Outbound Sales to lead, coach, and inspire a team of Sales Executives while actively contributing to sales performance. This role is ideal for someone who enjoys mentoring a team, driving sales excellence, and delivering an exceptional customer experience in a fast-paced international environment.
As a Team Lead, you will be responsible for achieving team targets, coaching team members, ensuring smooth shift operations, and supporting seller onboarding for global English-speaking markets including the UK, US, Canada, and Australia.
Key Responsibilities :
- Lead and manage a team of Outbound Sales Executives during assigned shifts.
- Monitor team performance against KPIs including outbound calls, meetings booked, activations, revenue, and quality metrics.
- Conduct regular team huddles, provide motivation, and resolve day-to-day challenges.
- Coach team members through call reviews, live feedback, and performance improvement plans.
- Support sales meetings and guide executives in objection handling and consultative selling.
- Ensure consistent use of approved sales scripts, pricing, and messaging.
- Oversee outbound calling, seller activation, onboarding, and scheduling activities.
- Manage Calendly bookings, diary management, and shift coverage.
- Maintain accurate CRM records and ensure data quality within Zendesk.
- Monitor adherence to sales processes, call cadence, and compliance standards.
- Conduct onboarding calls, answer seller queries, and promote platform packages such as Starter Packs and Elite Pro.
- Collaborate with internal stakeholders and provide regular shift updates and performance insights.
Required Skills & Experience:
- Minimum 1 year of experience managing a sales team.
- Proven success in achieving sales targets and driving team performance.
- Strong coaching, mentoring, and leadership skills.
- Excellent verbal and written English communication.
- Strong objection-handling and consultative selling abilities.
- Experience using CRM or ticketing platforms (Zendesk preferred).
- Familiarity with Calendly or similar scheduling tools.
- Excellent organizational skills and attention to detail.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to work rotational shifts aligned with UK/AU business hours.
Preferred Experience
- Outbound Sales
- B2B Sales
- Team Handling
- Sales Coaching
- CRM Management
- Seller Onboarding
- Performance Management
- Lead Generation
- Revenue Growth
- International Sales
Perks & Benefits
- Flexible working policy with office located in CBD, Bangalore
- Family Floater Mediclaim Insurance
- Personal Accident & Term Life Insurance
- Annual Learning & Development Budget
- Gympass Membership with fitness and mental wellness benefits
- Fully stocked pantry with snacks
- Monthly team lunches
- Quarterly team socials
- Opportunity to work with a fast-growing global business
Pay: ₹1,500,000.00 - ₹1,700,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
