MANAGER, VM OPERATIONS (OWN RETAIL)
The
VISUAL MERCHANDISING OPERATIONS (OR)
role is responsible for managing the
ENTIRE BACKEND, OPERATIONAL, AND COORDINATION LAYER OF VISUAL MERCHANDISING
. This position ensures seamless planning, execution support, governance, and reporting for all VM initiatives across all Own Retail stores.
The role acts as the
BRIDGE BETWEEN CREATIVE VM TEAMS, STORES, VENDORS, MERCHANDISING AND RETAIL OPERATIONS
, ensuring timelines, budgets, and standards are met efficiently.
1. VM PLANNING & EXECUTION SUPPORT
- Support annual, seasonal, and campaign-based VM planning across formats.
- Own
VM CALENDARS
, rollout trackers, store-wise implementation schedules, and execution readiness
- Coordinate VM rollouts across regions and ensure timely execution at store level with the regional VM execution team.
- Track VM implementation status and flag risks or delays proactively
2. BACKEND OPERATIONS & PROCESS MANAGEMENT
- Own all
VM BACKEND WORKFLOWS
, SOPs, and documentation
- Ensure VM guidelines, planograms, and toolkits are accurately shared with VM execution teams
- Maintain centralized repositories for VM assets, manuals, and execution guides
- Standardize VM processes to improve operational efficiency and scalability
3. VENDOR & PARTNER MANAGEMENT
- Coordinate with VM vendors for fabrication, printing, installation, and logistics
- Manage vendor timelines, POs, invoices, and delivery schedules in collaboration with procurement/finance
- Track vendor performance, costs, and service quality
- Support vendor onboarding and compliance processes
4. BUDGETING & COMMERCIAL CONTROL
- Support VM budget planning, tracking, and cost control
- Monitor spend against approved budgets and highlight variances
- Raise POs, track invoices, and ensure timely closure of commercial processes
- Create cost efficiency reports and recommendations for optimization
5. DATA, REPORTING & GOVERNANCE
7. CROSS-FUNCTIONAL COLLABORATION
- Work closely with
- VM execution team
- VM planning teams
- Retail Operations
- Merchandising
- Ensure alignment between creative intent and operational feasibility
8-10 years of experience
- Strong operational and project management skills
- High attention to detail and execution discipline
- Excellent coordination and stakeholder management ability
- Strong MS Excel / Powerpoint / Adobe skills(trackers, budgets, reports)/
- Familiarity with PO, invoicing, and commercial processes
- Structured and process-oriented mindset
- Strong follow-up and ownership mindset
- Ability to manage multiple timelines and stakeholders
- Solutions-oriented and execution-focused