You will be responsible for delivering personalised, compliant, and high-quality customer service across multiple digital and in-person channels while supporting efficient banking operations.
You may be assessed on key critical skills relevant for success in role such as:
Resolve customer queries and issues efficiently while delivering a personalised experience across multiple communication channels.
Provide exceptional customer service by handling inquiries, resolving issues, and supporting client requests accurately and on time.
Collaborate with internal teams (sales, operations, risk, compliance) to meet customer needs and ensure smooth transaction execution.
Ensure compliance with regulatory requirements, internal policies, and risk management standards in all customer interactions.
This is a voice role and minimum qualification required is graduate.
Desirable skills set:
Strong customer service and communication skills with the ability to handle sensitive or complex information.
Knowledge of banking operations, compliance, and risk management processes.
International contact centre and voice experience preferred.
You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based out of Gurugram.
