JOB OVERVIEW
We are seeking a passionate Telecaller Executive is responsible for managing structured communication between our hospital its patients, clients, distributors, and internal teams. This role supports patient coordination, service continuity, treatment follow-ups, and medicine preparation updates through professional and empathetic telephonic interaction. The Telecaller Executive plays a key role in enhancing patient satisfaction, supporting treatment adherence, and ensuring smooth service delivery in alignment with Ayurvedic healthcare principles.
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DUTIES AND RESPONSIBILITIES
- Handle inbound and outbound calls related to Ayurvedic consultations, medicine preparation status, delivery updates, and follow-ups.
- Provide clear information regarding Ayurvedic treatments, prescribed medicines, dosage instructions, and preparation timelines as advised by doctors and pharmacists.
- Schedule, confirm, and follow up on doctor appointments, therapy sessions, and medicine dispatches.
- Maintain accurate call logs, patient records, prescriptions, and follow-up details in hospital systems or registers.
- Coordinate with doctors, pharmacists, production, dispatch, and accounts teams for timely and accurate communication.
- Conduct follow-up calls for repeat medicine requirements, treatment continuation, and patient adherence.
- Collect patient feedback, service concerns, and complaints and escalate them appropriately.
- Support marketing and outreach initiatives such as awareness calls, health program promotions, and service updates.
- Assist with basic payment follow-ups and invoice-related clarifications when required.
- Ensure confidentiality of patient information and adherence to hospital SOPs, ethical guidelines, and quality standards.
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QUALIFICATIONS AND RECRUITMENT REQUIREMENTS
- Minimum qualification: Plus Two / Diploma / Degree in any discipline; healthcare or Ayurveda background preferred.
- Basic understanding or willingness to learn Ayurvedic medicine and treatment processes.
- Excellent communication skills in Malayalam; English and Hindi proficiency is an added advantage.
- Clear voice, good listening skills, and the ability to explain medical information patiently.
- Basic computer knowledge including MS Office and hospital CRM or patient management systems.
- Prior experience in telecalling, customer service, or healthcare support roles is preferred but not mandatory.
- Professional attitude, empathy, discipline, and ability to work under structured targets.
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BENEFITS OF TELECALLER EXECUTIVE ROLE
- Opportunity to work in a reputed Ayurvedic healthcare and medicine preparation environment.
- Exposure to Ayurvedic treatments, formulations, and patient care coordination.
- Development of strong communication, relationship management, and healthcare service skills.
- Clear career growth pathways into customer relationship management, operations coordination, or healthcare administration.
- Stable working structure with defined roles, SOPs, and performance evaluation systems.
- Personal satisfaction from supporting patient wellness, healing, and long-term health management.
Job Type: Full-time
Pay: ₹7,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Internet reimbursement
- Work from home
Work Location: In person
