Centre Manager should make him/her available at reception/floor area from 9am-1pm and assistant manager (wherever available) should make him/her available reception/floor area from 5pm-8pm.
Checking Setup of Testing Department/OPD Chambers
Checking availability of adequate Inventory in the Department
Checking Departmental Record of Cleaning/House Keeping on daily basis
Checking of Attendance and availability of Technician/Reporting Doctor/Phlebotomists and House Keeping in the Department on daily basis
Follow up with Ops Manager for Backup of Technicians/Phlebotomists/Doctors and other Departmental Staff in case of Absenteeism
Follow up with technicians on actual Turn Around Time (TAT) of each Test in the department and deviations if any, Make sure all reports will be ready before 6pm.,
Follow up on any URGENT reports to be released
Handling Departmental Grievances for Patient, Technician, Machine Breakdown
Dealing with Complaints and Grievances of visitors & Reporting of any Departmental Issue to HO
Checking cleanliness of Waiting area, Pantry, Stairs and Toilets
Checking availability of Security Guard and Token Management
Checking Billing to Reports of Patients
House Keeping Outsourcing Bill Checking along with Maintenance and HR
Certification of Bills for Tests Outsourced
Payment of Doctors Referral Fees- Confirmation (if required) in co-ordination with Sales & Accounts department
Procedures & Chamber Charges- Certification
Checking & Forwarding of Centre Expenses
Checking and chasing up posting for Discount, Refund, Corporate Billing, Outstanding & Advances and Short payment status
Coordinating with Reporting Doctor/Referring Doctor and Marketing personnel, To maintain liaison with top 100 referring
To ensure that all SOP of every departments is followed strictly. To keep daily track of Home Collection. Call those patients frequently and maintain a register for the same. To follow up with all the PNDT forms and consent forms of all the required departments. Actual system and status of the patient should match the Axapta. To organize the Birthday celebration of all the staff at the center on 30th of every month. To monitor all the staffs are wearing uniform & apron. To promote Health Packages and to monitor OPD Business. Coordinating of services of all departments, including customers & Corporate Clients.
Maintaining Liaison with vendors/service providers for maintenance/break down of equipment at front office
Educational Qualification/s: Graduate/ Degree/Diploma in Hospital Management.
Experience / Knowledge: @ 8-12 years’ of experience in Clinic Management / retail outlet management. Preferably in Healthcare and minimum 5 years in leadership roles
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
