Job Description, Roles and Responsibilities1. CRM System Management Maintain and update customer data within the CRM system. Ensure data accuracy, integrity, and proper segmentation. Manage CRM dashboards, workflows, and automation tools. Troubleshoot CRM-related issues and coordinate with IT/vendors for enhancements.2. Customer Data Analysis Analyze customer requirement, purchase history, and engagement trends. Prepare analytical reports on customer insights, campaign results, and retention. Identify opportunities for personalized engagement, cross-sell, and up-sell.3. Communication Management Plan and execute email, SMS, push notifications, and loyalty campaigns. Segment customer groups for targeted communication.4. Quotation Preparation & Sales Coordination Prepare accurate quotations, proposals, and price estimates for customers. Ensure quotations follow company policies, pricing structures, and approval paths. Coordinate with sales and finance teams for final approvals and documentation.5. Negotiation & Customer Interaction Communicate with customers to clarify requirements, pricing, and product details. Support the sales team in negotiation with customers to close deals. Maintain professional and customer-centric communication to enhance conversionrates.6. Vendor Management & Coordination Coordinate with vendors for pricing, order status, and delivery timelines. Maintain vendor databases and ensure timely update of rates and product information. Follow up on purchases, pending orders, and supplier commitments.SIGNED & ACCEPTED | Asmita Khanolkar7. Supply Chain Support (Stock Verification) Verify stock availability before quotation or order confirmation. Coordinate with warehouse, procurement, and logistics teams for stock updates. Ensure timely replenishment requests and maintain accurate stock records.8. Post-Sales Support Assist customers with post-sales queries, product support, and service requests. Coordinate with service teams to ensure timely resolution of complaints. Monitor customer satisfaction and follow up after service completion.9. Daily & Monthly Report Preparation Prepare daily, weekly, and monthly MIS reports for sales, leads, CRM activities, andcustomer feedback. Track and present customer lifecycle metrics, pending tasks, campaign results, andteam performance. Share reports with management for planning and decision-making.10. Customer Experience & Retention Develop strategies to enhance customer satisfaction and reduce churn. Track customer journey touchpoints and identify areas for improvement. Work cross-functionally to remove friction across customer interactions.11. CRM Training & Support Train team members on CRM features, data entry, and workflow usage. Create SOPs, documentation, and guidelines for CRM best practices. Provide ongoing support to ensure high adoption across departments.12. Data Compliance & Security Handle customer data responsibly as per company policies and legal guidelines. Ensure GDPR and privacy compliance. Maintain confidentiality and protect sensitive customer information.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Commuter assistance
- Paid sick time
- Provident Fund
Education:
Language:
Location:
- Mumbai, Maharashtra (Mumbai Suburban District) (Required)
Work Location: In person
